RPA Implementation Best Practices and Key Challenges

May 28, 2024
Posted by
Andrew Pottruff
RPA Implementation Best Practices and Key Challenges

Robotic process automation (RPA) is changing the way companies operate by automating repetitive, rules-based tasks.

Research shows that the RPA market will reach $13.74 billion by 2024 as more organizations adopt intelligent automation. However, while RPA offers many benefits like improved efficiency, cost savings, and better compliance, successfully implementing RPA comes with challenges. This article will provide best practices and advice for overcoming key hurdles in implementing RPA.

In brief, organizations must establish proper RPA governance, manage change effectively, and address technical challenges. Following RPA implementation best practices in these areas can lead to the successful adoption of automation and realization of benefits.

RPA Governance Best Practices

Strong governance is crucial for RPA success. Best practices include:

  • Assigning RPA oversight roles and creating a center of excellence (CoE). The CoE should govern all automation efforts and facilitate sharing of knowledge.
  • Documenting RPA policies, processes, and controls. Standard operating procedures and guidelines will ensure consistency.
  • Monitoring RPA operations and compliance continuously. This allows identifying risks or issues early.

Proper governance enables organizations to scale RPA efficiently while managing risks.

Managing Organizational Change

Since RPA changes how people work, managing change is critical. Recommended change management steps include:

  • Getting executive buy-in and having leaders be RPA advocates. This demonstrates commitment from the top.
  • Communicating RPA benefits clearly to staff. Highlight how RPA improves their work experience.
  • Providing training on new processes enabled by automation. This eases anxiety about job loss.
  • Involving staff in identifying automation opportunities. This makes employees feel empowered.

With an inclusive, transparent approach, organizations can get staff onboard.

Technical Challenges and Solutions

On the technical side, organizations should:

  • Assess infrastructure needs early. Bot performance depends on sufficient computing resources.
  • Plan for monitoring bot performance. This allows optimizing RPA efficiency.
  • Develop a structured testing methodology. Thorough testing is key before full deployment.
  • Ensure proper integration with existing systems. RPA must work with other enterprise software.

Addressing these technical aspects upfront smoothens RPA implementation.

In summary, following RPA implementation best practices around governance, change management, and technology can help overcome hurdles. With the right strategy, organizations can adopt RPA successfully and transform operations. The payoff from intelligent automation makes the effort worthwhile.